Travel Reservations Expert

hace 2 semanas

Ciudad de México, Ciudad de México AMEX A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Travel Reservations Expert. As a key member of our contact center, you will be responsible for delivering world-class customer service to our premium card members in the United States.

Key Responsibilities
  • Deliver exceptional customer service in an in-bound, high-volume travel call servicing environment.
  • Delight our premium card members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
  • Understand customer needs through consultation to deliver innovative and extraordinary interactions.
  • Research, plan, and carry out personalized travel experiences, including booking domestic and international flights, car and/or hotel travel arrangements.
  • Communicate new and existing product offerings and value propositions relevant to the card member.
  • Put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand.
Requirements
  • High-end customer service or sales roles experience in tourism, travel, hospitality, cruise, and tours.
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment.
  • Basic geography knowledge with the ability to locate continents, countries, and key travel destinations worldwide.
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change, and optimism.
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the card member's communication style.
  • Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
What We Offer
  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
About American Express

At American Express, we are committed to providing our customers with the world's best customer experience. We believe that our colleagues are the key to achieving this goal, and we are dedicated to supporting their growth and development. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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