Director of Wellness and Operations
hace 6 días
Job Summary
We are seeking a seasoned Spa Director to lead our team at Etéreo, an Auberge Resorts Collection destination. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing the overall guest experience.
About the Role
The successful candidate will have a proven track record of success in leading high-performing teams, developing strategic plans, and implementing operational changes. You will be responsible for overseeing the smooth operation of all spa areas, including facilities management, inventory control, and maintenance. Additionally, you will collaborate with the hotel sales and marketing teams to develop and implement promotional strategies, increase brand awareness, and drive revenue growth.
Key Responsibilities
- Lead the Spa Division: Develop and implement strategic plans to drive business growth, improve operational efficiency, and enhance the overall guest experience.
- Culture Leader: Foster a positive and inclusive work environment, promoting teamwork, collaboration, and open communication among staff members.
- Guest Experience: Ensure that every guest feels welcome, valued, and cared for throughout their stay, delivering personalized services that exceed their expectations.
- Operational Excellence: Oversee the smooth operation of all spa areas, including facilities management, inventory control, and maintenance.
- Team Development: Provide coaching, training, and performance feedback to staff members, ensuring they have the necessary skills and knowledge to deliver exceptional guest experiences.
- Marketing and Sales: Collaborate with the hotel sales and marketing teams to develop and implement promotional strategies, increase brand awareness, and drive revenue growth.
Requirements
- Leadership and Management: Proven experience in leading high-performing teams, developing strategies, and implementing operational changes.
- Customer Service: Excellent customer service skills, with a strong focus on delivering personalized experiences that exceed guest expectations.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build rapport with guests, colleagues, and external partners.
- Business Acumen: A deep understanding of the hospitality industry, including market trends, competitor analysis, and financial management.
- Education and Certifications: Bachelor's degree or diploma in Hotel Management, Therapy, or a related field, with relevant certifications (e.g., massage therapy, esthetics).
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