Account Management Specialist

hace 7 días


Santiago de Querétaro, Querétaro de Arteaga, México myGwork - LGBTQ+ Business Community A tiempo completo

We're seeking a highly skilled Account Management Specialist to join our team at myGwork. As a Customer Service Advisor, you'll play a critical role in managing complex, high-priority accounts, ensuring exceptional customer service, and driving business growth.

In this dynamic role, you'll be responsible for analyzing customer needs, identifying opportunities for improvement, and developing strategies to enhance the customer experience. Your analytical expertise and problem-solving skills will enable you to optimize order management processes, reducing costs and improving efficiency.

Responsibilities:

  1. Develop and implement account management plans to drive business growth and customer satisfaction.
  2. Collaborate with cross-functional teams to resolve customer issues and improve order fulfillment processes.
  3. Analyze data to identify trends and areas for improvement, making recommendations to enhance customer experiences.
  4. Provide training and guidance to colleagues on best practices for account management and customer service.

Requirements:

  • Bachelor's degree in Business Administration, Logistics, or a related field.
  • Proven track record of managing complex accounts and driving business growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.


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