Technical Integration Specialist

hace 2 días

Guadalajara, Jalisco, México Ntt Data Services A tiempo completo
About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

Job Description

We are currently seeking a Technical Integration Specialist to join our team in Mexico (MX). As a key member of our Tibco Support AMS team, you will be responsible for:

  • L2 and L3 production support including corrective, preventive, adaptive and perfective maintenance.
  • Taking the ownership of reported issues and making sure that they reach the desired resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
  • Making sure the inter and intra team coordination for effective resolution of the incidents.
  • Supporting and maintaining the Tibco runtime platform.
  • Leading the activities such as production monitoring, break fix resolution including bridge calls, problem solving, gap analysis and configuration correction.
  • Meetings with vendor support for any version updates and implementing it in all the environments.
  • Documenting the support processes for existing and new applications, SOPs for P1/P2/P3 incidents, monitoring jobs, emails, alerts and creating reports based on activities.
  • Identifying automation opportunities, reducing manual activities, documenting support activities, and partnering with development team on project and enhancement work.
  • Notifying, escalating on support failures, managing incident and problem tickets.
  • Supporting production implementations and post-change validations.
  • Supporting existing production applications including monitoring and break fix resolution.
  • Transitioning the project deliverables to the production support team including modification of the existing applications to resolve production issues or enhance the existing capabilities or a new application.
Requirements

To succeed in this role, you will need:

  • 3-5 years of hands-on development/support/maintenance experience working in integration domain Tibco suite of products including Tibco BW, Tibco Administrator, Tibco EMS, Tibco Business Connect, Tibco EDI Messaging Protocols, Tibco SAP Adapter, Tibco Hawk.
  • 3+ years of experience performing operations support for mission critical, high-performance Tibco integrations, most preferably on Tibco 5.x.
  • 3+ years of experience in B2B integrations managing the Partner Onboarding including establishing connections over various protocols i.e EDI X12, EDIFACT, EZComm.
  • Strong technical knowledge and a very good understanding of the various integration patterns.
  • Experience with Agile & DevOps (Azure and or any other).
  • Working knowledge of CICD process using Azure DevOps for deployment of Tibco APIs/Services and awareness working with Azure ecosystem.
  • Hands-on knowledge of different data formats like (XML, JSON, Flat files, etc.).
  • Experience working with Technology Information Security and Risk teams to implement solutions that adhere to security policies.
  • Experience using Agile, Scrum and iterative development practices.
  • Experience creating and maintaining solution documentation.
  • Excellent analytical skills with the ability to understand and clarify complex issues and solutions.
  • Excellent oral and written communication skills.
  • Willing to work on rotation based shift/weekend shift/on-call support.
  • Adhere & Maintain Response and Resolution within SLA.
Compensation and Benefits

The estimated salary for this position is $80,000 - $110,000 per year, depending on your level of experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental and vision insurance, 401(k) matching, and paid time off.

About NTT DATA Services

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. We are one of the leading providers of digital and AI infrastructure in the world.

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