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Quality Assurance Specialist

hace 2 meses

Guadalajara, Jalisco, México Hsbc A tiempo completo

Job Summary

We are seeking an experienced Quality Assurance Analyst to join our team at Hsbc. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our services and products.

Key Responsibilities

  • Perform thorough reviews of alerts aligned with global procedures.
  • Select samples in line with appropriate models to ensure accurate decision-making.
  • Conduct in-depth reviews of each case, ensuring decisions are aligned with Quality Analyst procedures and commentary clearly describes the rationale to support the Quality Analyst decision.
  • Work to ensure individual Quality Analyst outcomes are aligned across the Quality Analyst team.
  • Evaluate and escalate critical errors through appropriate channels.
  • Conduct effective analysis of sampling outcomes and identify key trends in terms of individual staff, themes, and issues.
  • Write comprehensive reports that reflect key issues and provide sufficient details to communicate the context of the issue and support understanding of the issue.
  • Agree and document Quality Analyst recommendations effectively.
  • Track Quality Analyst issues and escalate when appropriate.
  • Consider outstanding Audit findings and issues identified by Quality Analyst previously to look for opportunities to obtain evidence to close down those issues.
  • Support education activities for the Latin America region.

Requirements

  • Knowledge of sanction regulations and how they impact our business.
  • Ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and reporting skills.