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Clinical Operations Performance Manager
hace 2 meses
Job Overview
We are seeking a Clinical Operations Performance Manager to become an integral part of our Design Team Operations. This role is essential in supporting the dynamic expansion of the Spark and Digital Orthodontic division at Envista. The selected candidate will oversee daily operations, ensuring team performance aligns with established KPIs across various sectors. Additionally, this individual will identify developmental needs, collaboratively implement personalized development plans, and guide the team towards achieving departmental goals while delivering an exceptional experience to new Spark users.
Key Responsibilities:
- Uphold Envista's core values in all operations.
- Address inquiries and resolve issues related to company products and services.
- Contribute innovative ideas for Research & Development to enhance software, features, and products.
- Engage in brainstorming and testing processes for innovation and continuous improvement initiatives that benefit the Clinical Team, stakeholders, SPARK, and the broader Envista Corporation.
- Manage clinical communications and address concerns with both internal and external stakeholders.
- Provide clinical training support for designers, clinical peers, customers, and other relevant parties.
- Offer insights for R&D to refine software, features, and products as necessary.
- Liaise with doctors to ensure customer satisfaction, addressing complaints, questions, or feedback, and conducting root cause analyses to understand customer needs.
- Collaborate with supervisory personnel to ensure the quality of cases designed for doctors.
- Monitor the performance of internal customers (designers) consistently.
- Track all relevant KPIs: Lead time, CR Rate, on-hold cases, cases per designer, and quality metrics (PPM, PSR, PPM Ratings, PPM MRDR, Manufacturing Rejects).
- Assist the production team with consultations and support designers with communications to doctors.
- Participate in and implement improvement action plans aimed at enhancing metrics for both internal and external customers.
- Attend meetings to ensure effective communication and understanding of the needs of Operations and Manufacturing teams.
- Provide constructive feedback to the designers involved.
- Engage in any necessary tasks that contribute to the success of the team.
Qualifications:
- Degree in Dentistry, Dental Surgery, or Dental Medicine or equivalent.
- Minimum of 2 years of experience as an orthodontist or 2 years as a dentist with relevant experience in virtual treatments.
- Bilingual in English and Spanish or other languages is advantageous, with strong oral and written communication skills capable of influencing across the organization.
Preferred Qualifications:
- Certified Orthodontist.
- Experience in orthodontic treatment or as a clinical consultant in digital aligners, or equivalent orthodontic studies or experience.
- Strong clinical knowledge regarding dental anatomy and movement.
- Proficient in Microsoft Office, particularly Outlook.
- Lean Six Sigma certification.
Operating Company:
Spark