Customer Experience Leader, Mexico City

hace 4 semanas


Xico, México Ttec A tiempo completo

At TTEC, we're dedicated to making customers happy. As a Senior Manager - Service Delivery in our Mexico City location, you'll be part of bringing humanity to business.

We're looking for a leader who can act as one, encouraging and motivating their team to resolve issues, accomplish goals, and influence career mobility. You'll report to the Director, Service Delivery.

Your typical day will involve improving key success metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, and Quality Goals. You'll mentor managers to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.

You'll bring your time management and organizational skills to help support managers on their multiple, complex tasks and projects. This is an opportunity to learn more about the industry and gain direct management experience.

**What We Offer**: A supportive environment that fosters career growth, a global team of curious lifelong learners, and a culture that values diversity and inclusion. We also offer a competitive salary and benefits package, including paid time off (PTO), wellness and healthcare benefits, and tuition reimbursement.

**About TTEC**: Our business is centered around delivering exceptional customer experiences powered by our combination of humanity and technology. We've been helping companies build engaged, pleased, and profitable customer experiences since 1982.



  • Xico, México City Unscripted A tiempo completo

    At City Unscripted, we are seeking a talented Customer Service Experience Specialist to join our dynamic team. This is an exciting opportunity for a proactive individual with a passion for travel to engage with people from around the world and provide exceptional customer service.We offer a competitive salary of $80.00 - $84.00 per hour, with expected hours...


  • Xico, México Ttec A tiempo completo

    Be the Spark That Brightens Days and Ignites Your Career">TTEC, a global leader in customer experience technology and services, is seeking a highly motivated Customer Experience Manager to join our team in Mexico City. As a Service Delivery Manager, you will play a key role in leading, mentoring, and coaching your team to deliver exceptional customer...


  • Xico, México Marriott International, Inc A tiempo completo

    About UsMarriott International, Inc is a world leader in the hospitality industry, with a commitment to excellence and customer satisfaction.Estimated Salary: $45,000 - $65,000 per yearJob DescriptionWe are seeking a highly motivated and skilled Sales & Services Associate to join our team at CEC Mexico City. The successful candidate will be responsible for...


  • Xico, México Teletech Holdings, Inc. A tiempo completo

    About UsTTEC is a global company that helps businesses build customer experiences through technology and humanity. We partner with leading brands to provide exceptional service to millions of customers every day.Job OverviewWe are looking for a Customer Experience Manager to join our team in Mexico City. As a manager, you will be responsible for leading a...


  • Xico, México Factorial Hr A tiempo completo

    Job SummaryWe are seeking an experienced CX Transformation Leader to join our team at Factorial HR. This is a high-profile role that requires a strategic thinker with excellent analytical, communication, and project management skills.About the RoleThis role will play a crucial part in shaping the future of customer experience at Factorial. As a CX...


  • Xico, México Avantor A tiempo completo

    **Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team in Mexico City. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and exceeding their expectations.About the Role:This is an onsite position located in Mexico City, near The...


  • Xico, México American Eagle Outfitters A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Sales Leader to join our team at American Eagle Outfitters. The ideal candidate will have a passion for sales, leadership, and customer experience, and will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

    Company OverviewAs a global leader in cloud computing, Amazon Web Services (AWS) is at the forefront of digital transformation. With AWS, businesses can leverage cutting-edge technology to drive innovation and growth.About UsWe are seeking an experienced business development leader to join our team in Mexico City. This individual will play a crucial role in...


  • Xico, México Ttec A tiempo completo

    Unlock your leadership potential as a Customer Experience Leader, Service Delivery Excellence with TTEC. Based in Mexico City, you'll be part of a dynamic team that brings humanity to business.At TTEC, our purpose is clear: we make customers happy. As a key player in this mission, you'll support and motivate managers to drive customer satisfaction, quality,...


  • Xico, México City Unscripted A tiempo completo

    At City Unscripted, we're passionate about crafting unforgettable adventures for small groups of curious travelers. Our community of hosts is a diverse network of passionate individuals from all ages and backgrounds in over 60 destinations.We're looking for someone to join our team in Mexico City as a freelance host. This role offers flexible working days...


  • Xico, México Regus A tiempo completo

    **About Us**IWG, a leading provider of workspaces, is revolutionizing the way people and businesses work. With over 120 countries across the globe, we offer our customers flexibility and convenience.We are currently seeking a skilled Dynamic Customer Experience Manager to join our team in Mexico City. In this role, you will be responsible for providing...

  • Retail Sales Director

    hace 2 semanas


    Xico, México Lovisa A tiempo completo

    OverviewThe Retail Sales Director position is a senior leadership role within Lovisa, responsible for driving sales growth across the country. Based in Mexico City, this individual will oversee the performance of regional and store managers, ensuring exceptional customer experience and efficient operations.About the RoleThis high-profile position offers an...


  • Xico, México Embassy Mexico City A tiempo completo

    Job SummaryWe are seeking an experienced Passport and Citizenship Team Lead to join our team at the Embassy of the United States in Mexico City. As a key member of our Consular Section, you will oversee the full range of passport and citizenship services for U.S. citizens residing in or traveling in the consular district.About the RoleThis is a permanent...


  • Xico, México Avantor A tiempo completo

    We are seeking a dedicated Customer Service Representative to join our team in Mexico City. As an intermediate-level position, this role involves answering routine questions and issues from external or internal customers.Frequently escalating more complex customer complaints or issues to senior customer service representatives, you will be responsible for...

  • IT Portfolio Manager

    hace 4 semanas


    Xico, México Zendesk, S. De R.L. De Cv (Mexico) A tiempo completo

    About Zendesk, S. De R.L. De Cv (Mexico)Company OverviewWe empower organizations to improve customer engagement and better understand their customers.We give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity,...


  • Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo

    Job Summary:We are seeking a highly experienced Cloud Transformation Leader to join our Amazon Web Services Mexico S. De R.L. De C.V. team in Mexico City, Mexico.About the Role:This is an exceptional opportunity for a seasoned professional with 7+ years of experience in customer-facing project management and business development to drive strategic...


  • Xico, México Ecovadis A tiempo completo

    **Job Overview**We are seeking a highly motivated Senior Account Manager to join our team at Ecovadis. In this role, you will be responsible for managing a portfolio of customer and partner relationships while maintaining a high level of satisfaction and engagement with our service and tools.About the Role:Liaise between customers and internal teams to...


  • Xico, México Infor A tiempo completo

    Infor is a global leader in business cloud software products for companies in industry-specific markets. As a Cloud Solutions Product Leader, you will be responsible for translating customer and market requirements into product design and functional specifications for cloud-based software products.A key aspect of this role includes working with engineering...


  • Xico, México Airespring A tiempo completo

    AireSpring, a leading provider of Cloud Communications and Managed Connectivity Solutions, offers an exceptional opportunity for a skilled Customer Experience Architect to lead the evolution of its innovative AI-based ITSM customer portal, AIreCONTROL. This cutting-edge platform provides seamless access to information, resources, and support, enhancing the...


  • Xico, México Spx Flow A tiempo completo

    OverviewSpx Flow, a leading innovator in rotating technologies, is seeking a highly skilled Customer Experience Coordinator to join our team. This role will be based in Mexico and will report directly to the Customer Experience Manager.Job Summary:The Customer Experience Coordinator will play a crucial role in ensuring that customer needs are met and...