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Customer Service Representative

hace 2 meses

Tlaxcala, Tlaxcala, México Citi A tiempo completo

The Branch Personal Executive is a key role within Citi's customer service team, responsible for fostering strong relationships with clients to drive sales growth and customer loyalty.

**Key Responsibilities:**

• Attract and retain new customers by promoting and selling a range of financial products, including accounts, credit cards, insurance, personal loans, and investments.

• Achieve monthly sales targets by completing branch sales and visiting clients to discuss their financial needs and provide tailored solutions.

• Develop and maintain strong relationships with customers to ensure their financial needs are met and exceeded.

• Utilize excellent communication and interpersonal skills to build trust and rapport with clients, providing a personalized and exceptional customer experience.

• Collaborate with the customer service team to identify opportunities to increase sales and improve customer satisfaction.

• Stay up-to-date with market trends and competitor activity to ensure Citi remains competitive in the financial services market.

**Requirements:**

• 1-3 years of relevant experience in sales or customer service, preferably in the financial services industry.

• Proven track record of achieving sales targets and building strong relationships with clients.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.

• Strong product knowledge and ability to provide tailored solutions to meet customer needs.

• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

**What We Offer:**

• Competitive salary and bonus structure.

• Comprehensive training and development program to support career growth and success.

• Opportunity to work with a leading global financial institution and be part of a dynamic and diverse team.