Systems Administrator
hace 4 semanas
About 1Path Managed Services
At 1Path Managed Services, we value integrity, excellence, accountability, and teamwork. These core values shape our culture and support our vision. We offer competitive benefits, compensation, and development opportunities to our employees, ensuring a fulfilling career.
Our Services
We provide comprehensive technology support to our clients, from design and build to 24x7 monitoring and account management. Our services include outsourced managed services, cyber security, cloud solutions, workplace technologies, and project management.
About the Role
Key Responsibilities
- Provide exceptional customer service over the phone and in person.
- Consistently meet high customer satisfaction standards.
- Practice binary exclusion and follow departmental and company processes.
- Administer desktop troubleshooting, software management, and desktop printer management.
- Manage Active Directory, including user account management, password resets, and group assignments.
- Administer virtual desktops and Microsoft portals, including license management and account management.
- Implement knowledge of day-to-day security best practices, including password sharing, 2FA, anti-spam, and endpoint security.
- Demonstrate understanding of Group Policy and circuit troubleshooting.
- Manage virtual desktops using documented instructions and power cycle VMs in at least one platform.
- Implement anti-virus use, DUO MFA new user best practices, and security awareness training.
- Run documented scripts from NCentral's Automation Manager.
Soft Skills Requirements
- Excellent customer service skills.
- Strong interpersonal skills and a willingness to work with others.
- Ability to work through various methods, including mail, Microsoft Teams, telephone, and face-to-face.
- Excellent verbal and written communication skills.
- Strong analytical, evaluative, and problem-solving abilities with the ability to multitask in a fast-paced environment.
- Ability to learn and willingness to take on more complex tasks.
- Ability to create and maintain clear and concise documentation.
- Ability to clearly relay technical data to non-technical individuals.
- Proven ability to work successfully with limited supervision.
- Experience with ticketing systems is a strong plus.
Technical Requirements
- 2+ years of experience providing end-user desktop support and infrastructure systems management.
- Microsoft Edge Devices - Install and support Windows 10/11 OS, including command line and client support.
- Microsoft Server/Cloud - Hands-on experience with Windows Server 2012/2016/2019 and Microsoft 365.
- Active Directory administration.
- Mobile Devices - Install and configure supported iOS and Android devices.
- Hardware - Install and support physical components of hardware and work with vendor support.
- Network - Basic understanding of TCP/IP protocols and various networking devices.
- Security - Install and support common Anti-Virus and Endpoint Threat Detection software.
- Spam Filtering - Familiarity with usage and basic support.
- Backup Systems - Basic support and troubleshooting.
- Familiarity with MFA/SSO/Web Security.
- Proficiency supporting Mac computers is a plus.
Preferred Qualifications
- Technology-related Bachelor's or Associates degree, or related IT experience.
- Industry-relevant certifications, such as CompTIA A+, CompTIA Network+, are a plus.
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