Tool Administrator

**About Xl**

Xl is a leading outsourced IT Service Provider in the Chicago area, known for its unique approach to success. We combine technical automation and tools with operational processes and effective training to deliver solutions and results to our customers.

**Why Work at Xl?**

Xl is seeking an experienced IT professional to join our Central Services team as a Tool Administrator. This full-time position involves working Monday through Friday, 8 a.m. - 5 p.m. CST.

We value employees who can multitask, problem-solve, and work collaboratively with our team. Strong listening and communication skills are essential for delivering excellent customer service. In this role, you will navigate challenging situations professionally, articulate confident solutions to customer concerns, and continually improve our clients' productivity.

**Our Benefits**

We offer a comprehensive benefits package, including health, vision, and dental insurance, life insurance, disability coverage, bonus opportunities, a vacation plan, and certification reimbursement.

**Responsibilities**

The successful candidate will be responsible for:

• Managing internal software tools, primarily RMM, antivirus, backups, ticketing systems, SIEM platforms, O365/Intune/Azure.
• Documenting tools and procedures.
• Assisting with after-hours client system maintenance.
• Providing technical support to end users and infrastructure.

**Requirements**

To be successful in this role, you will need:

• 4-5 years' experience in IT support and infrastructure.
• Associates or bachelor's degree in computer technology or a related field.
• Certifications preferred.
• Experience with Active Directory, Microsoft Office Suites, Microsoft windows desktop and server operating systems, Office365 administration/security, and virtualization platforms.
• Expertise with MSP systems, including RMM, backup solutions, and security product management.

**What We Offer**

Xl provides a dynamic work environment with opportunities for growth and development. We are committed to building a culture that values customer satisfaction, teamwork, and personal growth. If you are a motivated and experienced IT professional, we encourage you to apply for this exciting opportunity.