HR Advisory Specialist

hace 3 semanas

Mérida, Yucatán, México Hsbc A tiempo completo
HRA Advisory & Support Specialist

Role Purpose

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges, ensuring a collaborative and inclusive work environment.

Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues, promoting effective communication and conflict resolution.

Provide guidance and support in complex interpretation of policy and procedures, and oversee some complex events which need higher touch handling, such as redundancy programs, working with the HR Business Partner, HR Consultants and Specialist teams where required.

Key Responsibilities

  • Support the Change journey for People managers around a broad range of HR Processes, encouraging customer adoption of HR Systems and tools.
  • Support understanding of how HR products and services are received to continuously improve the overall workforce experience, using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
  • Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools.
  • Provide the appropriate level of support for Senior Executives (Global Career Band 0-2), providing end-to-end co-ordination and quality assurance of queries and transaction resolution.

Requirements

Essential

  • Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development, this may have been gained in an HR role or from managing a team of people.
  • Advanced Intermediate English Level.
  • Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
  • Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
  • A proactive self-starter with a "can-do", customer-focused approach who can learn quickly from experience.
  • An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.

Desirable

  • Financial Services (or Professional Services) background.
  • Studying or completed a CIPD professional qualification (from Level 3 upwards).
  • Experience of managing the people aspects of change programs.

We at HSBC hope that our people will be treated with dignity and respect, creating an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what distinguishes us, value the difference, move forward together, take responsibility for our actions, use good judgment, do the right thing and make things happen. At HSBC we are focused on ensuring gender equality and constant training for our employees as well as the protection of their labor and social rights.

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