Customer Experience Architect

hace 1 mes


Ciudad de México, Ciudad de México Zendesk A tiempo completo
About the Role

We are seeking a seasoned Customer Experience Architect to join our team in Mexico City. This is an exceptional opportunity for a skilled professional with extensive experience in driving teams and customers to achieve outstanding results.

Job Description

The ideal candidate will be responsible for establishing relationships across all customer experience teams, both internally and externally. They will document the customer's CX ecosystem, providing consultation, demos, and standard processes on Zendesk product capabilities. Additionally, they will lead the adoption and expansion of the Premier Enterprise offering, delivering and leading a Customer Technical Roadmap to share actions and breakthroughs with the customer.

The role requires excellent communication skills in Spanish and English, as well as 10+ years of technical experience in running sophisticated customer environments, with at least 5 of those in an Enterprise environment. The successful candidate will have true motivation and experience in driving teams to make things happen within the organisation and for customers.

This is a hybrid role that requires attending our local office for part of the week. We offer a fulfilling and inclusive experience, with a competitive salary package estimated at MXN $250,000 - MXN $350,000 per annum, depending on experience and qualifications.


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