Delivery Operations Manager
hace 3 semanas
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We're seeking a Delivery Shift Manager to join our team in Monterrey, Nuevo Leon, MX.
About the RoleAs a Delivery Shift Manager, you will be responsible for leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station. Your key areas of focus will be safety, service quality, customer experience, and productivity of your department.
Key Responsibilities- Review operational forecasts and determine productivity requirements for sort operations, manage a team to meet all building's goals.
- Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. You will lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
Requirements- A completed Bachelor's Degree or 2+ years Amazon experience.
- 2+ years of direct management experience for employees and their performance.
- 3+ years of general experience.
- Flexibility to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.
- Fluent in both Spanish and English.
- Degree in Engineering, Operations, or related field is a plus.
- 2+ years management experience in a delivery, manufacturing, production, or distribution environment.
- Management of a minimum of 30 employees (including payroll, performance management, work-flow assignment).
- Interest in long-term career development in Logistics & Transportation.
- Experience working and managing 3PL operations.
- Familiar with the area and willing to relocate.
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