Advanced Desktop Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Infosys Mexico A tiempo completo

Job Title: IT Infrastructure Support Specialist

Location: N/A

Interviews Required:

  • IT and Business users
  • IT Teams and Vendors

Academic Background: Bachelor of Science in Computer Science

Overall Experience: 3+ years in IT Support

Technical Skills (Required - Must have):

  • Expertise in Microsoft desktop operating systems (Windows 7, 8, 10) and support of IT Infrastructure.
  • Knowledge of PC hardware architecture and typical desktop applications.
  • Hands-on experience in SCCM environment, OS deployment, patching, updates, application deployment, and network fundamentals.
  • Good understanding of Active Directory, Patch management, DHCP, and DNS.
  • Proven skills in scripting languages like PowerShell.

Technical Skills (Required - Nice to have):

  • Awareness of latest technologies and trends in IT Support.
  • Knowledge of agile methodologies and industry best practices.

Soft Skills:

  • Excellent written and oral communication skills.
  • Execution excellence and Customer Service skills.

Role Responsibilities:

  • Point of Contact for IT Incidents and Service Delivery.
  • Point of Contact for IT Teams and Vendors.
  • Coordinate with IT teams for Incident resolution and Project Implementations.
  • Monitor KPI for Incident, Problem, and Change Management.
  • Work with PMO on IT Project implementations.
  • Implement Service improvement and Transformation initiatives.

About the Role:

As an IT Support and Service Delivery Expert, you will be responsible for providing top-notch desktop support and service delivery to our clients.

You will be the point of contact for IT incidents and services, working closely with IT teams and vendors to resolve issues and implement projects.

Your expertise in Microsoft desktop operating systems, PC hardware architecture, and network fundamentals will be invaluable in this role.

If you have a passion for IT support and service delivery, and a proven track record of execution excellence, we encourage you to apply for this exciting opportunity.



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