IT Service Management Specialist

hace 2 días


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

We are seeking an IT Service Management Specialist with expertise in SAP Integration to join our high-performing team of talented specialists who provide world-class support for Corporate Services.

This role is part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP systems.

In this opportunity, you will deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, ensuring reliability and availability. You will collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.

Key responsibilities include monitoring, supporting, and improving services according to incident, change, and problem management for daily operations according to IT TR and SAP standards. You will also be responsible for internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.

You will partner with application development teams to deliver operational readiness for new applications and features. Additionally, you will collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.

A strong candidate will have a Bachelor's degree or equivalent required; Computer Science or related technical degree preferred. Fluency in English is a must, and 2+ years of experience in across configuration, development, testing, and release are necessary.

The estimated salary for this position is around $80,000 per year, depending on location and experience.

At Thomson Reuters, we value diversity and inclusion, and we are committed to creating a workplace where everyone has the opportunity to contribute and grow professionally in flexible work environments.



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