Senior Partner Solutions Consultant

hace 1 mes


Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
Job Description

We're seeking a skilled Senior Partner Solutions Consultant to bridge the gap between our Partner Managers and partner contacts, ensuring seamless and successful sales cycles. As a technical expert, you'll drive end customer happiness and partner success by delivering technical information onsite, online, and via telephone.

Key Responsibilities
  • Collaborate with Partner Managers, Account Executives, Field SCs, Partner Technical Enablement, and Product Management to serve as the technical bridge.
  • Take ownership of the prime technical relationship with partners to drive customer happiness.
  • Lead partners independently in sales cycles to successful closure by assisting them in value selling and demonstrating the solution to end customers.
  • Mentor CTOs and Solution Architect leads on the positioning and use of Zendesk.
  • Proactively manage and deliver key technical information to improve partner capabilities.
  • Complete and drive technical solutions, ensuring seamless integration and customer happiness.
  • Craft and drive programs for solution sales enablement.
  • Travel as needed to meet partners and customers.
Requirements
  • 5+ years of Mid Market/Enterprise software pre-sales experience.
  • Proven experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation, and writing skills.
  • Desired experience in call centers and customer service software, ITSM, data warehousing, and business intelligence.
  • Proven ability to plan, manage, and complete customer pilots and Proof of Concepts.
  • Knowledge in web and scripting technologies such as HTML, CSS, JavaScript, and SaaS applications.
  • Exceptional problem-solving skills and the ability to prioritize solutions.
  • Independent and proactive in identifying gaps in partners' abilities and crafting enablement programs.
  • Willingness to travel and work in a fast-paced startup environment.
  • Previous consulting experience with Systems Integrators in a sales context.
  • Bilingual proficiency in English and one other language (e.g., Mandarin, Bahasa Indonesia, Bahasa Melayu).
Basic Qualifications:
  • 5+ years of relevant software pre-sales experience.
  • Strong technical and sales competence.
  • Excellent communication and interpersonal skills.
Preferred Qualifications:
  • Graduate degree.
  • Experience with call centers and customer service software.
  • Bilingual proficiency in English and another APAC language (e.g., Mandarin, Bahasa Indonesia, Bahasa Melayu).


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