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We are seeking a highly skilled Sr Support Engineer I to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our SaaS and On Prem solutions.
Key Responsibilities- Provide functional and technical support to customers during implementation, deployment, and post-production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in our solutions.
- Collaborate with our BY Planning SCPO Solution Experts to resolve complex issues and provide expert advice on industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases, driving continuous improvement and innovation.
- Stay up-to-date with the latest BY Planning Solutions and technologies, ensuring our customers receive the best possible support.
- 5+ years of experience in the Supply Chain domain and 5+ years in the Software/SaaS industry.
- Technical expertise with BY products, particularly Demand, Fulfillment, and SCPO Platform.
- Strong knowledge of database programming, middleware, and cloud technologies.
- Excellent communication and interpersonal skills, with the ability to work calmly under pressure and meet deadlines.
- Proven ability to manage multiple stakeholders in a global environment and work independently without losing team synergy.
We are committed to providing a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have the opportunity to work with a talented group of professionals, learn from industry experts, and contribute to the success of our customers.
