Credit and Collections Specialist

hace 3 semanas


Mérida, Yucatán, México Diamoro Mex A tiempo completo

**Job Summary**

Diamoro Mex is seeking a highly skilled Credit and Collections Specialist to join our team. As a key member of our finance department, you will be responsible for reconciling accounts, minimizing past due balances, and resolving customer chargebacks.

**Key Responsibilities**

• Reconcile accounts and minimize past due balances through effective communication with customers and timely follow-up

• Process credit card and check by phone requests in a timely and accurate manner

• Resolve customer chargebacks and prevent recurrences by analyzing account activity and identifying root causes

• Read and analyze Aging Reports to identify customers who require attention and contact

• Perform monthly statements and resolve outstanding issues with customers

• Collaborate with the Director of Credit, Customer Care, and Sales Team to resolve complex issues and escalate matters when necessary

• Adhere to Credit Department policies and procedures, and record all collection activities in the Collection log

• Monitor and release credit holds in a timely manner

• Assist with Prospect's Credit Investigation by contacting references and participating in New Account Setup

• Perform Customer Card Maintenance and other credit-related tasks as assigned

**Requirements**

• Fluency in English, both written and spoken

• Ability to communicate with customers in a respectful and firm manner to collect payments

• Strong organizational, prioritizing, and multitasking skills to meet deadlines

• Strong analytical skills to identify trends and root causes of account issues

• Excellent communication and interpersonal skills to work effectively with colleagues and customers

• Ability to work independently and as part of a team to achieve goals

• Customer Care and Relationship Augmentation experience

• Ability to work in an office environment, 5 days a week

**Computer Skills**

• Experience with ERP Systems

• Strong Microsoft Office skills, with a focus on Excel

**Experience**

• 1-3 years of experience collecting on past due balances


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