Credit and Collections Specialist
hace 3 semanas
**Job Summary**
Diamoro Mex is seeking a highly skilled Credit and Collections Specialist to join our team. As a key member of our finance department, you will be responsible for reconciling accounts, minimizing past due balances, and resolving customer chargebacks.
**Key Responsibilities**
• Reconcile accounts and minimize past due balances through effective communication with customers and timely follow-up
• Process credit card and check by phone requests in a timely and accurate manner
• Resolve customer chargebacks and prevent recurrences by analyzing account activity and identifying root causes
• Read and analyze Aging Reports to identify customers who require attention and contact
• Perform monthly statements and resolve outstanding issues with customers
• Collaborate with the Director of Credit, Customer Care, and Sales Team to resolve complex issues and escalate matters when necessary
• Adhere to Credit Department policies and procedures, and record all collection activities in the Collection log
• Monitor and release credit holds in a timely manner
• Assist with Prospect's Credit Investigation by contacting references and participating in New Account Setup
• Perform Customer Card Maintenance and other credit-related tasks as assigned
**Requirements**
• Fluency in English, both written and spoken
• Ability to communicate with customers in a respectful and firm manner to collect payments
• Strong organizational, prioritizing, and multitasking skills to meet deadlines
• Strong analytical skills to identify trends and root causes of account issues
• Excellent communication and interpersonal skills to work effectively with colleagues and customers
• Ability to work independently and as part of a team to achieve goals
• Customer Care and Relationship Augmentation experience
• Ability to work in an office environment, 5 days a week
**Computer Skills**
• Experience with ERP Systems
• Strong Microsoft Office skills, with a focus on Excel
**Experience**
• 1-3 years of experience collecting on past due balances
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