Customer Support Coordinator

hace 2 meses


Irapuato, Guanajuato, México BorgWarner A tiempo completo
Role Overview

The Customer Service position at BorgWarner involves a critical role in maintaining direct communication with clients to effectively manage their needs. This position is essential for collaborating with production and material planning teams to develop optimal manufacturing strategies that ensure timely delivery of customer requirements while adhering to inventory objectives.

Key Responsibilities
  • Customer Demand Management: Oversee the reception, administration, and analysis of client demand.
  • ERP System Management: Process and confirm the entry of customer demand into the ERP system.
  • Shipment Planning: Develop and communicate shipment plans to clients.
  • Production Coordination: Create and relay production schedules.
  • Compliance Assurance: Ensure adherence to shipment timelines.
  • Data Integrity: Manage and maintain relevant modules within the company's ERP system to ensure accurate data integration.
  • Sales Order Generation: Create sales orders for purchase order shipments.
  • Capacity Management: Address capacity inquiries on customer portals.
  • Delivery Performance: Meet delivery score targets for all clients.
  • Returns Monitoring: Supervise the return of customer packaging.
  • Engineering Compliance: Follow up on engineering modifications to ensure they meet client specifications.
  • Performance Metrics: Achieve targets set within performance metrics.
  • Continuous Improvement: Integrate standardization tools, 5S principles, and continuous improvement methodologies into daily tasks.
  • Internal System Oversight: Participate as a manager in monitoring the company's internal systems.
  • Customer Requirement Fulfillment: Address specific client needs effectively.
  • Warehouse Management: Oversee customer operations in external warehouse settings.


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