Front Desk Operations Manager

hace 1 semana


Xico, México Marriott International, Inc A tiempo completo

**Job Overview**

We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at The Westin Santa Fe Mexico City. This is a full-time position that offers a competitive salary, benefits package, and opportunities for professional growth.

**Estimated Salary:** $45,000 - $60,000 per year

**Responsibilities**

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Manage all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

**Requirements**

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front desk or customer service role.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and multitask effectively.

**Benefits**

  • Competitive salary and bonus structure.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • 401(k) matching program.
  • Opportunities for professional growth and development.

**Marriott International, Inc**

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in the importance of teamwork and collaboration and offer a supportive and dynamic work environment.


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