Customer Service and Order Management Coordinator

hace 5 días


Ciudad de México, Ciudad de México Colgate A tiempo completo

We are committed to delivering exceptional customer experiences and ensuring the seamless execution of our order to invoice process. To achieve this goal, we are looking for a highly skilled professional to join our team as a Customer Service and Order Management Coordinator.

About the Job

In this role, you will work closely with local customer development teams to support the order to invoice fulfillment process. You will be responsible for managing non-revenue processes, developing effective relationships with customers and internal stakeholders, and serving as the primary point of contact for communications related to orders and deliveries.

Main Responsibilities
  • Manage customer service and order management processes to ensure timely deliveries and exceptional customer satisfaction.
  • Develop and maintain strong customer service relations by providing excellent communication and resolving issues efficiently.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance customer experience.

This role requires strong interpersonal and communication skills, analytical thinking, and a passion for delivering exceptional customer experiences.



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