HR Experience Representative
hace 4 semanas
**Job Summary:**
We are seeking an HR Experience Representative to join our team at Ingredion Global Business Services, S.A. De C.V. The successful candidate will be responsible for providing exceptional customer service and support to employees across various HR-related processes.
**Key Responsibilities:**
- Serve as the first point of contact for HR customer inquiries via various intake channels
- Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
- Escalate unresolved HR customer inquiries, retiree inquiries and requests
- Process data changes in HR systems and org management transactions
- Complete administrative activities related to talent acquisition and new hire information
- Support learning administration, including tracking of manual enrollments and pre-booking requests, mass enrollments, and learner cancellations
**Requirements:**
- University Degree or equivalent experience in a related field
- 1-2 years service experience with direct customer interaction
- Overall familiarity with HR policies and practices
- Proven time management skills, and a strong sense of urgency
- Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
- Strong work ethic, integrity and personal accountability
- Strong communication and interpersonal skills and a collaborative team spirit
- Proficient use of applicable technology and MS Office
- Demonstrated ability to communicate verbally and in writing
- Multi-lingual fluency: English (required) plus one or more of the following: Spanish, Portuguese
**What We Offer:**
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive compensation package
- Relocation assistance may be available
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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