Operational Process Improvement Specialist
hace 1 mes
**About Conduent**
We are a leading provider of business process services and solutions, delivering mission-critical services to Fortune 100 companies and governments worldwide. Our dedicated associates work together to create exceptional outcomes for our clients and the millions of people who rely on them.
**Job Description**
As an Operational Process Improvement Specialist at Conduent, you will play a critical role in driving process excellence and efficiency across our operations. You will be responsible for performing business support and technical work, utilizing data organizing and coordination skills to optimize business processes and improve overall performance.
**Responsibilities**
• Performs tasks based on established procedures and policies, with a focus on quality and accuracy.
• Develops and implements key process improvements to enhance efficiency, productivity, and customer satisfaction.
• Monitors transactions to ensure compliance against performance standards and identifies areas for improvement.
• Collaborates with operational team leads to develop systematic approaches to assure high-quality services are provided.
• Documents performance trends and develops processes to improve overall performance.
• Assesses associate performance and delivers coaching based on findings, promoting growth and development within the team.
**Requirements**
To succeed as an Operational Process Improvement Specialist at Conduent, you must possess:
• Proficiency in a range of operational processes through prior job-related experiences and trainings.
• Excellent problem-solving and analytical skills, with the ability to evaluate issues and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to exchange ideas and information effectively with colleagues and stakeholders.
• Ability to work independently and collaboratively as part of a team, with a focus on achieving company goals and objectives.
• Familiarity with business process management tools and methodologies, with a willingness to learn and adapt to new technologies and processes.
**What We Offer**
At Conduent, we value our associates and offer a comprehensive benefits package, including:
• Competitive salary: $62,000 - $82,000 per year, depending on location and experience.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous paid time off and holidays, including vacation days, sick leave, and personal days.
• Opportunities for professional growth and development, including training and education assistance.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
**Join Our Team**
If you are a motivated and results-driven individual who is passionate about process improvement and customer satisfaction, we encourage you to apply for this exciting opportunity to join our team at Conduent.
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