Operational Support Specialist

hace 1 mes


Metepec, México Citi A tiempo completo

The Operational Support Specialist role at Citi is an entry-level position that provides day-to-day operations support in alignment with the company's operations support infrastructure and processes. This position is responsible for identifying, analyzing, and solving key issues in assigned areas, as well as delivering supporting documents to corresponding areas.

**Key Responsibilities:**

Identify and analyze key issues in assigned areas and deliver supporting documents to corresponding areas
Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard
Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
Monitor requirements related to compliance with Corporate Policies
Monitor and implement corrective actions derived from MCA reviews and other control entities

**Requirements:**

2-5 years of relevant experience
Proficient in Microsoft Office
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work in a fast-paced and changing environment
Ability to analyze data and solve problems
Proven organizational and time management skills

**Education:**

Bachelor's degree/University degree or equivalent experience

This role requires a strong understanding of operations support and a ability to work in a team environment. If you are a motivated and detail-oriented individual with a passion for operations, we encourage you to apply.



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