Order Fulfillment Specialist

hace 2 semanas


Hidalgo, México Colgate-Palmolive A tiempo completo

We are seeking an experienced Order Fulfillment Specialist to join our team at Colgate-Palmolive. As a key member of our customer service department, you will be responsible for handling the Order to Invoice process within CP Best Practice standards and collaborating with local Customer Development Teams (CDTs) on effectively supporting order to invoice fulfilment.

Main responsibilities include handling the non-revenue process, supervising all aspects of the customer service process to assure timely deliveries to Customers, and serving as the primary contact point for communications related to orders and deliveries.

**Responsibilities:**

* Develop effective internal customer communications and relations to facilitate effective order to invoice fulfilment.
* Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
* Support the achievement of all service goals for assigned customers.
* Highlight delivery and distribution issues to Logistics for follow-up and corrective action. Communicate any special internal customer requirements to Logistics.
* Support and carry out all sales policies (terms and conditions) with customers.
* Analyze and collaborate with local CDTs to settle appropriate action to resolve issues relative to customer returns and refusals and its follow-up Logistics execution.
* Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g., execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out-of-territory shipments, order consolidations, etc.).
* Accountable for the CS Key Performance Indicators analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operate within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
* Prepare periodic (weekly & monthly) customer service and cost-to-serve updates for distribution to local and division CDTs and CS&L management.

**Requirements:**

* Bachelor's degree in Industrial Engineering, Logistics, Business Administration, or related field.
* 1 year of experience in Customer Service/Order Fulfillment, Planning, or Logistics.
* Advanced English level.
* Experience using SAP.
* Desirable advanced Excel.

The estimated salary range for this position is $45,000 - $60,000 per year, depending on qualifications and location.



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