Customer Service Resolution Specialist
hace 2 semanas
**Customer Service Resolution Specialist**
At ABB, we strive to address global challenges through our core values: care, courage, curiosity, and collaboration. This role reports to the Order Management Lead and offers a unique opportunity to support the accurate end-to-end resolution of post-sale customer requests.
**Key Responsibilities**:
- Ensure timely resolution of warranty products, customer complaints, and disputes to achieve customer satisfaction.
- Analyze trends within the claims process to highlight repetitive failures and support continuous improvement.
- Work with the manager to provide solutions for customer claims, coordinate with related teams, and process containment actions, returns, credits, and debits.
**Requirements**:
- Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.
- +2 years of experience in Customer Support.
- Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.
- Strong Leadership, Attention to detail, self-criticism, and excellent customer service attitude.
- Advanced level of English.
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