Customer Service Resolution Specialist

hace 2 semanas


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

**Customer Service Resolution Specialist**

At ABB, we strive to address global challenges through our core values: care, courage, curiosity, and collaboration. This role reports to the Order Management Lead and offers a unique opportunity to support the accurate end-to-end resolution of post-sale customer requests.

**Key Responsibilities**:

- Ensure timely resolution of warranty products, customer complaints, and disputes to achieve customer satisfaction.

- Analyze trends within the claims process to highlight repetitive failures and support continuous improvement.

- Work with the manager to provide solutions for customer claims, coordinate with related teams, and process containment actions, returns, credits, and debits.

**Requirements**:

- Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.

- +2 years of experience in Customer Support.

- Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.

- Strong Leadership, Attention to detail, self-criticism, and excellent customer service attitude.

- Advanced level of English.



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