Middle Client Onboarding Expert
hace 2 semanas
We are seeking a highly skilled Middle Client & Contractor Onboarding Specialist to join AgileEngine in Mexico City, Mexico
As a top-ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US, AgileEngine delivers award-winning custom software solutions that transform the lives of millions. Our dynamic environment encourages learning, experimentation, and professional growth.
About the Role
- Client & Contractor Onboarding: Develop and execute onboarding strategies to facilitate the successful integration of new contractors, adhering to established procedures;
- Follow-Up & Value Assurance: Maintain close communication with clients and contractors during the first 30 days, ensuring performance expectations are met and value is delivered;
- Issue Resolution: Serve as the primary point of contact for any onboarding issues, resolving concerns promptly and ensuring processes remain on track;
- Communication & Documentation: Foster effective communication, guaranteeing clarity, professionalism, and support for client needs. Maintain accurate records to track progress and success;
- Plan Presentation: Create and present tailored onboarding plans aligned with each client's needs and project objectives;
- Survey Distribution: Design and execute follow-up surveys to gather valuable feedback, enhancing future onboarding experiences.
Requirements
- Strong Communication Skills: Possess excellent verbal and written skills, enabling clear and professional communication with both clients and contractors;
- Customer Service Orientation: Demonstrate a client-first attitude, committed to delivering a positive and supportive onboarding experience;
- Responsiveness & Reliability: Exhibit punctuality, responsiveness, and follow-through in this role;
- Attention to Detail: Possess high organizational skills with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks;
- Experience with Onboarding Strategies: Possess prior experience developing and presenting onboarding plans;
- Multitasking Ability: Demonstrate capability in managing multiple onboarding tasks and tracking progress across various projects;
- Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software;
- Upper-intermediate English level.
- Professional growth
Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation
We match your growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- A selection of exciting projects
Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- Flextime
Tailor your schedule for an optimal work-life balance, with options to work from home and go to the office – whatever makes you the happiest and most productive.
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