Front Desk Manager
hace 4 semanas
Job Summary
We are seeking a skilled Front Desk Manager to join our team at Marriott International, Inc. As a Front Desk Manager, you will be responsible for administering front office functions and supervising staff on a daily basis. Your duties will include directing and working with managers and employees to carry out procedures ensuring an efficient check-in and check-out process, ensuring guest and employee satisfaction, and maximizing the financial performance of the department.
Key Responsibilities
- Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.
- Develop specific goals and plans to prioritize, organize, and accomplish your work.
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Requirements
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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