Automotive Customer Support Specialist

hace 7 días


Ramos Arizpe, Coahuila de Zaragoza, México Sanhua Automotive México A tiempo completo
Job Summary

Sanhua Automotive México is seeking a highly skilled and experienced Automotive Customer Support Specialist to join our team. This role requires a strong passion for delivering exceptional customer service, excellent communication skills, and the ability to work effectively in a dynamic environment.

Key Responsibilities:

  • To provide high-quality customer support via phone, email, or in-person interactions;
  • To resolve customer complaints and issues in a professional and timely manner;
  • To maintain accurate records of customer interactions and feedback;
  • To collaborate with internal teams to ensure seamless customer experiences;
  • To identify and implement process improvements to enhance customer satisfaction.

About the Role:

This full-time position offers a competitive salary of $20,000 - $25,000 per month, commensurate with experience. Benefits include parking and cafeteria services. The successful candidate will work Monday to Friday at our company premises.

Requirements:

  • Bachelor's/Engineering degree;
  • At least 1 year of experience in the automotive industry;
  • Advanced English language skills;
  • Excellent problem-solving and conflict resolution skills;
  • Ability to lead customer meetings independently;
  • Computer proficiency.

What We Offer:

  • A dynamic and supportive work environment;
  • Ongoing training and development opportunities;
  • A competitive salary and benefits package.


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