IT Operations Business Partner
hace 2 semanas
About the Role
The IT Operations Business Partner will serve as a liaison between IT and Manufacturing Operations, requiring significant knowledge of both areas. This role is responsible for understanding the complexity of Manufacturing Operations, assisting in project prioritization, ensuring alignment with strategic plans, and delivering maximum return on investment. Supporting the adoption of existing systems is crucial to ensure Manufacturing Operations business gets maximum value from investments.
Duties and Responsibilities
- Acts as the liaison between Manufacturing Operations Leadership, Departments, Employees, Vendors, Local Deskside IT, and Global IT Hubs.
- Serves as the escalation point for P1 & P2 incidents based on severity and impact on Manufacturing Operations, ensuring relevant IT Teams/Vendors are engaged to support and reduce downtime.
- Understands specific technology needs and challenges within Manufacturing Operations processes, aligning IT services accordingly.
- Provides on-site technical support for validated applications used in critical Manufacturing processes, ensuring alignment with ITQA, Quality Assurance, Regulatory Affairs teams, and compliance with regulatory requirements.
- Troubleshoots equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces.
- Creates and maintains documentation, including knowledge articles for common issues, incident resolution, best practices for factory-specific IT support, user guides, and FAQs.
- Monitors critical Manufacturing Production Systems and Applications, ensuring they remain operational and coordinates regular maintenance windows to minimize downtime.
- Collaborates with departmental leaders to identify opportunities for process improvements and innovation through technology.
- Maintains critical Manufacturing inventory asset data, ensuring accurate reporting can be provided to support incidents, audits, and projects.
- Gathers, interprets, and shapes demand for new IT requirements by championing ideation and driving IT demand processes to support effective capacity and resource allocation.
- Oversees and contributes to the management of projects originating from Global IT, providing facilitation and project 'brokerage' to ensure smooth delivery/implementation.
- Conducts regular training sessions for factory employees on IT systems, applications best practices, and provides ongoing support and guidance, ensuring proper use and adherence to established procedures.
- Regularly assesses the effectiveness of IT support services, identifies areas for improvement, and reports on IT SLAs.
- Participates in the testing and deployment of software updates and patches.
- Stays up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.
- Drives adoption of new and existing systems to ensure business change/value is delivered.
- Drives Manufacturing Excellence, for example, leading Business Continuity Planning and continuous-improvement activities.
- Educates the wider IT teams on the needs and complexity of Manufacturing Operations processes.
About You
Qualifications/Education:
- Fluency in English is mandatory.
- Proven excellent communication and interpersonal skills.
- Experience of Manufacturing Operations, ideally within MedTech or Pharmaceuticals.
- Proven experience in IT application support.
- Strong technical proficiency in troubleshooting software issues and providing solutions.
- Strong analytical and problem-solving abilities.
- Experience working directly with internal and external customers, technical experts, and professional staff.
- Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems.
- Experience in producing documentation and business requirement documentation.
- Ability to develop and report metrics and KPIs.
- Ability to present complex data and analyses to senior management.
- Ability to work collaboratively with external and internal stakeholders.
- Understanding/certification of ITIL and experience of implementing these standards.
- Understanding/certification of BRMP and experience of implementing these standards.
- Consultative and continuous-improvement focus.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Familiarity with change control processes and documentation practices in regulated industries.
- Strong technical proficiency in troubleshooting hardware, software, and network issues.
You must be located in Reynosa, Mexico to be considered for this position.
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics, or any other basis prohibited by law.
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