Global Supply Chain Operations Specialist

hace 2 semanas


Xico, México Alcon A tiempo completo

At Alcon, a leading global company in eye care, we're looking for an exceptionally talented professional to join our team as a Global Supply Chain Operations Specialist.

About the Role

The successful candidate will support our Global Supply Chain Team, providing high-quality services and operational support for all Alcon Global Demand and Supply Planning process areas. As the initial reviewer of SAP Integrated Business Planning (IBP) system escalations submitted by Local Process Owners and Superusers, you will play a key role in ensuring seamless planning and execution of our supply chain operations.

Key Responsibilities
  • Review and perform initial investigation and problem solutioning of Planning System Incident tickets
  • Utilize templates and perform ad hoc research to troubleshoot IBP calculations, ECC integrations, and transactional data, identify root causes, and track and communicate issue resolution
  • First line of escalation for Regional and Local Planning Process Owners
  • Coordinate issue management with cross-functional teams (IT / IBP Master Data / ECC GDM / APL) and submit dependent tickets (i.e. IBP / ECC ITSM) and track resolution
  • Support Global Process Owners: training material documentation, including FAQs and work instructions, develop and evaluate templates, tools, and KPIs, assist with user trainings and implementation of new planning system functionality
  • Participate in cross-functional GSC distribution and market realignment projects, provide impact analysis, planning system requirements and timelines, and coordinate required business cutover activities
What We Offer

We offer a competitive salary range of $90,000 - $120,000 per year, depending on experience, plus attractive benefits and compensation package. You will also have the opportunity to work in a truly international environment, daily interactions with colleagues and stakeholders from all over the world.

In this role, you will have the chance to make a significant impact on our global demand and supply planning processes. If you are a motivated and driven professional with a solid understanding of Supply Chain and S&OP processes, we encourage you to apply for this exciting opportunity.



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