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Latin America Business Director

hace 3 semanas


Monterrey, Nuevo León, México Sutherland A tiempo completo

About the Role: As our new Country Head for Mexico, you will play a critical role in driving our regional strategy, leading a talented team of professionals, and delivering exceptional customer experiences.

Key Responsibilities:

  • Regional Strategy: Develop and execute plans to achieve our regional objectives, including revenue growth, market expansion, and customer satisfaction.
  • Team Leadership: Foster a culture of innovation, collaboration, and continuous learning, empowering your team to excel in their roles.
  • Customer Focus: Ensure exceptional customer experiences through proactive issue resolution, effective communication, and timely response to queries.
  • Process Improvement: Identify areas for enhancement and propose recommendations to boost efficiency and ease of use.
  • Reputation Management: Oversee performance and service quality to guarantee customer satisfaction and ensure compliance with industry standards.
  • Talent Development: Determine training needs and equip staff with essential skills and knowledge to achieve business objectives.

Requirements:

  • Experience: At least 5+ years in a Senior Director/Senior Leadership Operations role from the BPO industry.
  • Market Knowledge: Deep understanding of the Mexico + LATAM market.