Customer Quality Assurance Manager
hace 2 semanas
**Job Summary:**
We are seeking a highly skilled Customer Quality Manager to join our team at Safran. As a key member of our quality team, you will be responsible for ensuring customer satisfaction and driving quality improvements across our operations.
Key Responsibilities:
- Interface with business units, cross-functional groups, and customers internationally to support quality and on-time delivery (OTD) initiatives.
- Review and address customer quality issues, including failure analysis and root cause analysis (RCA) reports.
- Manage quality relationships with customers and drive proactive customer support.
- Create strong customer relationships in cooperation with the program office.
- Address all customer requests and complaints, serving as the first point of contact for quality issues.
- Support data analysis for customer satisfaction key performance indicators (KPIs).
- Lead cross-functional teams in failure analysis and quality escalations.
- Present status, investigation results, or other information to senior leadership as required.
- Ensure cross-functional team performance metrics align with the organization's strategic objectives supporting customer satisfaction.
- Recommend modifications to internal qualification, assembly, and test processes to meet customer satisfaction expectations.
- Review customer requirements and quality contracts.
Requirements:
- Advanced English language proficiency for international communication.
- Leadership skills with the ability to influence teams.
- Effective communication and proactive approach to meeting deadlines and driving improvement plans.
- Proven knowledge of quality standards and tools, such as 8D, Ishikawa, 5 whys, APQP/PPAP/AS9100.
- STEM Bachelor's degree required, with experience in quality, engineering, and/or customer-facing roles.
- Exposure to aerospace business, customers, and products.
Work Environment:
This role requires up to 50% domestic and international travel.
About Safran:
Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment, and interiors), space, and defense. Our mission is to contribute durably to a safer world, where air transport becomes increasingly respectful of the environment, more comfortable, and more accessible. With 83,000 employees and a turnover of €19.0 billion in 2022, Safran occupies a leading position worldwide or in Europe in its markets.
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