Customer Service Representative

hace 1 mes


Monterrey, Nuevo León, México Redwood Logistics Llc A tiempo completo

About the Role:
As a Customer Operations Representative at Redwood Logistics, you will be responsible for providing exceptional customer service while overseeing daily operational functions. This includes correcting customer problems, data entry, load building, scheduling appointments, and more.

Key Responsibilities:
Oversee and manage operational workflow for designated accounts
Identify, investigate, and correct unique customer problems and order delays
Schedule freight pick-up and delivery appointments
Precise data entry work which includes building orders in Redwood's proprietary TMS
Provide freight status updates to shippers, receivers, customers, and internal parties
Communicate relevant updates to customer and/or internal carrier account teams as needed
Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail

What We Offer:
Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you – Major Medical
30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days. Additional days will increase per Mexican Law
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Redwood Logistics is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment. We do not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.



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