Database Support Specialist

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary:

We are seeking a highly skilled technical support professional to join our team at Oracle. As a Database Support Specialist, you will be responsible for providing proactive support to our customers, including performing technical assessments, providing knowledge transfer sessions, and implementing new features and options.

Responsibilities:

  • Communicate with corporate customers via various channels to resolve technical problems identified in Oracle Database products.
  • Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution by focusing on root cause analysis and prevention.
  • Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, and accelerated deployments.
  • Advise and consult with customers on the use of Oracle products to avoid technical problems in the future.
  • Educate and walk customers through the problem-solving process.
  • Adopt Oracle diagnostic methodology and procedures when handling and documenting technical issues that comply with Support processes, policies, and SLAs.
  • Collaborate with cross-team and cross-product technical issues by working with resources from other groups.
  • Research and study product features and stay up-to-date with new releases and functionalities or related technologies to maintain product expertise.

Requirements:

  • degree in Computer Science, Engineering, or related field or equivalent.
  • minimum 3 years' experience as an Oracle database engineer/DBA.
  • excellent written and spoken English communication skills.
  • extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
  • skills in RAC, ASM, Performance tuning, HA, Backup and Recovery are a plus.
  • great problem-solving skills, with a strong bias for quality and engineering excellence at scale.
  • strong customer-centricity mindset and passion to work in Service Support line of business.
  • able to work with minimal supervision, self-motivated, self-directed, and take initiative to collaborate and synthesize with members locally or globally.

Career Level: IC2



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