Database Support Specialist
hace 2 semanas
Job Summary:
We are seeking a highly skilled technical support professional to join our team at Oracle. As a Database Support Specialist, you will be responsible for providing proactive support to our customers, including performing technical assessments, providing knowledge transfer sessions, and implementing new features and options.
Responsibilities:
- Communicate with corporate customers via various channels to resolve technical problems identified in Oracle Database products.
- Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution by focusing on root cause analysis and prevention.
- Develop and implement strategies for providing proactive support, resulting in fewer incidents, increased availability, and accelerated deployments.
- Advise and consult with customers on the use of Oracle products to avoid technical problems in the future.
- Educate and walk customers through the problem-solving process.
- Adopt Oracle diagnostic methodology and procedures when handling and documenting technical issues that comply with Support processes, policies, and SLAs.
- Collaborate with cross-team and cross-product technical issues by working with resources from other groups.
- Research and study product features and stay up-to-date with new releases and functionalities or related technologies to maintain product expertise.
Requirements:
- degree in Computer Science, Engineering, or related field or equivalent.
- minimum 3 years' experience as an Oracle database engineer/DBA.
- excellent written and spoken English communication skills.
- extensive knowledge and solid troubleshooting experience in all areas of Oracle database technology.
- skills in RAC, ASM, Performance tuning, HA, Backup and Recovery are a plus.
- great problem-solving skills, with a strong bias for quality and engineering excellence at scale.
- strong customer-centricity mindset and passion to work in Service Support line of business.
- able to work with minimal supervision, self-motivated, self-directed, and take initiative to collaborate and synthesize with members locally or globally.
Career Level: IC2
-
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionAs a highly skilled Oracle Database Support Specialist, you will play a critical role in ensuring the success of our customers by providing proactive support and technical expertise.
-
Database Patching Specialist
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoOracle is seeking a highly skilled Database Patching Specialist to join our team. In this role, you will be responsible for ensuring the highest level of customer satisfaction by providing strategic technical support and creating automated technology to diagnose, document, and resolve/avoid customer issues.As a key member of our technical...
-
Database Patching Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary:The Database Patching Specialist will be responsible for delivering accurate and timely planning for system and database patching and upgrade tasks. This role requires a deep understanding of the Customer's system and database architecture and operations.Key Responsibilities:Develop and implement patching and upgrade strategies to ensure minimal...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary: We are seeking a skilled Technical Support Specialist to join our Oracle SaaS Cloud Central team. As a Technical Support Specialist, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and SaaS Cloud Portal features and...
-
Oracle Database Engineer
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoAs a key member of the Oracle Support team, you will play a critical role in providing technical support to our customers. Your expertise in Oracle Database technology will enable you to troubleshoot and resolve complex issues, ensuring high-quality service delivery.Responsibilities:Communicate with customers via various channels to understand their...
-
Database Patching Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoThis role involves collaborating with customers to ensure a smooth service experience, focusing on delivering accurate and timely planning for system and database patching and upgrade tasks. The primary goal is to achieve the highest possible customer satisfaction.The System Upgrade Coordinator will be the primary technical contact for customer issues,...
-
Senior Oracle Database Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completo**Oracle Retail's Planning & Optimization Suite**We're seeking a skilled Senior Oracle Database Specialist to join our Development/Engineering group.As a key member of our team, you'll be responsible for crafting and developing hard-working, highly-scalable Database and cloud-native technologies providing rich user-experience that can handle high volume of...
-
Technical Production Support Specialist
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completo**Overview**We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.**Job Responsibilities**As a Technical Production Support Specialist, your primary...
-
Software Engineer Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Blueoptima A tiempo completo**Job Title:** Software Engineer Support SpecialistAt BlueOptima, we're looking for a talented Software Engineer Support Specialist to join our Technical Support team. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our software development processes.Main Responsibilities:* Conduct root cause analysis to identify...
-
Database Systems Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleAs a valued member of the Oracle Support organization, you will play a crucial part in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving non-technical customer inquiries via phone and electronic means, as well as providing technical guidance on the use and troubleshooting of our...
-
Database Patching Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob Title: Patch CoordinatorThis role requires the Patch Coordinator to possess a deep understanding of the Customer's system and database architecture and operations, as well as the ability to deliver accurate and timely planning for system and database patching and upgrade tasks. The primary goal is to achieve the highest possible customer satisfaction.The...
-
Technical Support Specialist
hace 1 semana
Zapopan, Jalisco, México BlueOptima A tiempo completoJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at BlueOptima. The ideal candidate will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and ensuring a smooth user experience.Key Responsibilities:Respond to customer inquiries via...
-
Senior Oracle Database Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completo**Technical Expertise**:The role of the Principal Systems Analyst is to provide strategic technical support to customers, ensuring the highest level of satisfaction. This involves creating and utilizing automated technology to diagnose, document, and resolve customer issues. Key areas of expertise include Oracle database administration, Exadata...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México BlueOptima A tiempo completoJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at BlueOptima. The ideal candidate will be responsible for providing high-quality technical support to our customers, troubleshooting issues, and ensuring a seamless user experience.Key Responsibilities:Respond to customer inquiries via support...
-
Technical Support Specialist
hace 4 semanas
Zapopan, Jalisco, México BlueOptima A tiempo completoJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing high-quality technical support to our customers, troubleshooting issues, and ensuring a seamless user experience.Key Responsibilities:Respond to customer inquiries via support portal...
-
Senior Technical Support Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance to customers, OEMs, and VARs for issues related to the installation, maintenance, and use of Oracle products.Key Responsibilities:Provide technical support...
-
Technical Oracle Support Specialist
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoAbout the JobWe are seeking an experienced Technical Oracle Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing expert technical guidance and support to our customers.Job DescriptionThe successful candidate will have 4+ years of experience in providing technical customer support, with a...
-
Database Architect
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryWe are seeking a highly skilled Database Administrator 3-It to join our team at Oracle. The ideal candidate will have a strong background in Oracle database administration, with a focus on high-performance database instances and cloud database solutions.Key ResponsibilitiesProvide support for large-scale, high-performance Oracle database instances...
-
Senior Database Patching Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleThis is a highly specialized role that requires a deep understanding of database architecture and operations. The successful candidate will be responsible for delivering accurate and timely planning for system and database patching and upgrade tasks.Key Responsibilities:Serving as the primary technical contact for all customer issues related to...
-
Senior Technical Support Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completo**Job Overview**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and...