Strategic Operations Manager

hace 1 semana


Monterrey, Nuevo León, México Ams A tiempo completo

About Us

We are Ams, a leading talent solutions business with over 10,000 experts across 120+ countries. Our expertise spans digital innovation and a deep understanding of the complex needs of talent in today's global market.

We are currently hiring a Strategic Operations Manager to support our clients.

The Role

As an Ams Strategic Operations Manager, you will take ownership of recruitment delivery and relationship management for our clients. Your key responsibilities will include:

  • Liaising with senior client contacts to develop and maintain business plans, recruitment plans, and organizational structures.
  • Holding sound knowledge of recruitment model options and designing RPO solutions to promote benefits to clients.
  • Leading on-site and off-site teams to drive productivity, account profitability, and customer satisfaction.
  • Solid understanding of contracts and managing scope, governance, and compliance through team activity.
  • Managing teams in the delivery against targets, budgets, and SLAs.
  • Acting as a Trusted Advisor to clients and teams on resourcing matters.
  • Managing senior stakeholders in fast-moving, complex, and difficult client environments.
  • Supporting Managers in resolving complex and contentious situations/issues with clients.
  • Determining resources required to achieve delivery targets and defining these in collaboration with Managers.
  • Using data to make decisions with both the team and the client.
  • Delivering continuous improvement projects and client-specific projects.
  • Spotting business development opportunities and engaging with the Client Director.
  • Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team can convey the proposition effectively.

Key Requirements

To succeed in this role, you will need:

  • Experience working to demanding targets, ratios, and SLAs in a fast-paced environment.
  • Ability to produce business-oriented management information and interpret this to draw conclusions and make recommendations.
  • Subject matter expertise, knowledge of local recruitment practices, and ability to use market intelligence to provide insights to clients.
  • Deep knowledge of multiple market sectors.
  • Strong understanding of contracts, financial levers, governance frameworks, business assurance, and controls.
  • Track record of managing complex recruitment projects and campaigns.
  • Experience using recruitment technology and databases.
  • Recognized as a 'trusted advisor' by senior stakeholders and HR/Resourcing leads.
  • Experience managing large teams with a mix of direct and indirect reports.
  • Ability to liaise with and influence all levels of management to agree a change of direction or new process.
  • Experience developing and delivering recruitment strategies and processes to improve outcomes.

Salary Range

$120,000 - $150,000 per annum based on experience and qualifications.



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