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Collections Specialist 3
hace 2 meses
Citibank is seeking a highly skilled Collections Specialist 3 to join our team. As a key member of our collections team, you will be responsible for resolving delinquency issues, researching problems, and sharing knowledge with less experienced collectors.
Key Responsibilities- Delinquency Resolution: Utilize advanced negotiation skills to resolve delinquency issues and increase the recovery of past due portfolios.
- Problem Research: Research problems, such as skip tracing, to develop external contacts and resolve delinquencies.
- Knowledge Sharing: Share knowledge with less experienced collectors and provide guidance on procedures and instructions.
- Portfolio Growth: Increase the recovery of past due portfolios and support a range of products and services.
- Compliance: Comply with quality objectives and institutional policies, ensuring that all activities are conducted in accordance with established operational processes.
- Client Service: Provide exceptional client service, meeting the needs of clients while maintaining a high level of professionalism.
- Risk Assessment: Appropriately assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
- Work Experience: 1 year of experience in a collections or customer service role.
- Education: High School diploma or equivalent.
- Skills: Work under pressure, decision making, problem solving, negotiation, and client needs or organizational issues.
Job Family Group: Operations - Collections Default
Job Family: Core Collections
Time Type: Full time
