Senior Research Data Scientist

hace 2 semanas

Ciudad de México, Ciudad de México Medallia A tiempo completo
Overview

At Medallia, we specialize in Experience Management, leveraging our award-winning SaaS platform, Medallia Experience Cloud, to drive insights and action across various stakeholders, including customers, employees, patients, citizens, and residents.

We prioritize a culture of doing the right thing, valuing every person and experience. Our diverse workforce is the foundation of our success, and we strive to create an inclusive environment where individuals can bring their whole selves to work.

Our core values are rooted in our mission to make every experience matter, to recognize that talent is everywhere, and to create a space where everyone belongs.

We believe in hiring the whole person, and our Data Science team is dedicated to building adaptive technologies that empower our customers to interact with theirs in meaningful ways.

Responsibilities
  • As a Senior Research Data Scientist, you will lead cutting-edge research in artificial intelligence and machine learning, focusing on natural language understanding and generation, action recommendation, and representation learning.
  • You will run data science projects independently, collaborating with engineering, design, and product teams to deliver innovative solutions that orchestrate, understand, and improve customer experiences in real-time.
  • Our team is responsible for bringing intelligent features to all aspects of Medallia's product offerings, and you will work closely with engineers and scientists to drive this mission forward.
Qualifications

Minimum Qualifications

  • Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
  • 3 years of relevant work experience, including software development or 1 year of relevant work experience with a PhD in Computer Science or a related technical field
  • 3 years of work or educational experience in Machine Learning or Artificial Intelligence
  • Demonstrated proficiency in Python and a detailed working knowledge of data wrangling, analysis, and machine learning packages and frameworks, such as Tensorflow, Pytorch, Sklearn, Spacy, Pandas, and PySpark

Preferred Qualifications

  • MS or PhD degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical field
  • Strong communication skills, especially in describing technical methods and results to both technical and non-technical audiences
  • Experience with utilizing, training, or fine-tuning large language models
  • Extensive experience in one or more of the following areas: Natural Language Processing for text understanding, classification, summarization, pattern recognition, and/or recommendation/ranking systems; Representation learning for unstructured data types (images, text), multiple data sources (e.g. EMR/EHR), or event sequences (e.g. customer journeys)
  • Experience utilizing machine learning platforms, such as Kubeflow, SageMaker, VertexAI, and Databricks

We celebrate diversity and recognize its value to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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