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Customer Experience Engineer
hace 2 semanas
At Amazon, we are passionate about innovating and disrupting markets. Our Device Support Engineering (DSE) team provides critical support services to ensure partners and mission-critical services can sustain and accelerate business results.
We offer a range of support services including customer ticket troubleshooting and debugging, handling escalations, tooling and automation to improve customer support experience.
- Provide first level of engineering support, including extensive troubleshooting and debugging for customer reported issues.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Define and validate the supportability aspects and metrics for emerging and existing Amazon Device product lines.
