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Order Management Specialist

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

This is a customer-facing role that manages the order and shipment process for HP products and services with HP's corporate end customers as well as our indirect channel partners (those who sell to end customers). The successful candidate will be responsible for monitoring and problem-solving to ensure the operational flow of orders from initial order capture in our SAP system through to final shipment and billing is done properly and correctly.

Key Responsibilities
  • Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
  • Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Requirements
  • First level university degree, ideally in business or engineering.
  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management.
  • Solid mastery of English (written and verbal).
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Demonstrated teamwork, collaboration and relationship building skills.
  • Highly organized and task oriented.
  • Prior experience or knowledge of SAP, Oracle, or other Enterprise software platforms would be a definite asset but is not required.
  • Comfort and affinity with Microsoft Office suite, particularly Excel and with computer systems in general.