Diligent Technical Support Expert
hace 1 semana
About Us
Diligent is the global leader in modern governance, providing cutting-edge SaaS solutions across governance, risk, compliance, audit, and ESG. Our innovative technology empowers over 1 million users and 700,000 board members and leaders worldwide to make informed decisions faster. We're not just building software; we're driving positive change.
You'll join a dynamic team of passionate individuals who share our vision for a more sustainable, equitable, and better world. Be part of a global community that's shaping the future of governance and beyond.
Position Overview:
This is your chance to become an integral part of our technical support team, serving customers across various industries, including Fortune 500 companies. You'll delve into our advanced GRC software solution, providing expert support and guidance to clients. With a passion for technology and a customer-centric approach, you'll excel in this role.
- Interact with customers to address inquiries, concerns, and requests about products and services.
- Collaborate with the support team to resolve complex customer issues within established response times.
- Analyze customer feedback and suggest product enhancements.
- Document support activities, customer issues, and resolutions for future reference.
Salary: $65,000 - $85,000 per year (dependent on experience)
Benefits:
- A flexible work environment that fosters creativity and collaboration.
- A comprehensive health benefits package.
- Generous time off policy and meeting-free days.
- Wellness programs to support your physical and mental well-being.
What We Offer:
- A diverse and inclusive work environment that values diversity and promotes equal opportunities.
- The opportunity to work with a global team and contribute to our mission-driven organization.
We are committed to creating a workplace that is free from discrimination and harassment. We welcome applications from qualified individuals from all backgrounds.
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