Innovative Operations Strategist

hace 1 semana


Ramos Arizpe, Coahuila de Zaragoza, México General Motors A tiempo completo
About General Motors

We are a leading global automaker committed to shaping the future of transportation. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion.

Job Summary

We seek an experienced Workforce Management Intraday/Scheduler Analyst to lead aspects of transformation and operations at the business unit level and globally. This role requires delivering pre-defined business objectives while managing a team and working within existing partnerships and networks.

Key Responsibilities

The successful candidate will:

  • Leverage their analytical skills to manage multiple programs simultaneously and make informed decisions.
  • Maintain strong interpersonal styles and communication methods to work effectively with business partners and meet mutual goals.
  • Develop and implement strategies to optimize workforce management and scheduling processes.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent experience in a field such as engineering, statistics, mathematics, accounting, business administration, or economics.
  • Fluent English language skills and excellent oral and written communication abilities.
  • High-level analytical and problem-solving skills, with the ability to handle ambiguity in a rapidly changing environment.
  • Tolerance for detail and precision, with the ability to work independently and collaboratively as part of a team.
Preferred Qualifications

Apart from the requirements, we welcome candidates with:

  • Scheduling experience of 2-4 years, preferably in a contact center environment.
  • Knowledge of IEX and advanced features in Excel.
Estimated Salary Range: $80,000 - $110,000 per annum

This salary range is based on national averages for similar roles in the United States. The actual salary may vary based on factors such as location, experience, and performance.


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