Customer Quality Assurance Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Harman International A tiempo completo
Job Title: Customer Quality Assurance Specialist

As a leading technology company, HARMAN is committed to delivering exceptional quality to our customers. We seek a highly skilled Customer Quality Assurance Specialist to join our team and contribute to our mission of making life better through innovation and excellence.

Key Responsibilities:

  1. Manage corrective and preventive actions for customer complaints, ensuring timely resolution and improvement of product quality.
  2. Develop and maintain quality systems, including compliance with IATF 16949, ISO 9001, and customer-specific requirements.
  3. Collaborate with engineering and operations teams to ensure seamless transfer of new products to production, adhering to approved data.
  4. Support quality inspectors and technicians in ensuring product and process compliance with quality management systems.
  5. Prepare quality assurance reports, develop control plans, and ensure handover for control plan maintenance.
  6. Submit PPAPs and ensure approval.

Requirements:

  • Engineering degree and 3+ years of experience as a customer quality engineer or related field.
  • Experience in the automotive and electronic industries, with knowledge of SMT lines, PCBs, and electronic diagrams.
  • Excellent communication and problem-solving skills, with ability to plan and organize.
  • Familiarity with quality systems, including IATF 16949 and ISO 9001.

What We Offer:

  • Access to employee discounts on HARMAN/Samsung products.
  • Professional development opportunities through HARMAN University.
  • A flexible work schedule and inclusive work environment.

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status.



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