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Salesforce Functional Analyst
hace 1 mes
Job Summary
Salesforce Functional Analyst is a key role at Capgemini, responsible for implementing and configuring Salesforce solutions for clients. The ideal candidate will have 5-7 years of experience in Salesforce implementation projects, with a strong understanding of integration capabilities with other systems.
Key Responsibilities
- Requirement gathering and analysis: Collaborate with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.
- Solution design: Create functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements.
- Configuration and customization: Work with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design.
- Testing and quality assurance: Define and execute test scenarios to validate that the implemented solution meets business requirements and ensures quality standards are met.
- User training and support: Conduct user training sessions and create training materials to help end-users adopt and effectively use Salesforce.
- Collaboration and communication: Maintain effective communication channels with project stakeholders, including business users, developers, and project managers.
- Continuous improvement: Monitor system performance and user feedback to identify areas for enhancement and optimization.
Requirements
- 5-7 years of experience in Salesforce implementation projects.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with agile methodologies and project management concepts.
- SAP certification(s) preferred.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation. We help our clients achieve their goals through innovative solutions and a collaborative approach. As a Salesforce Functional Analyst at Capgemini, you will work with a talented team of professionals to deliver high-quality solutions to our clients.
