Regional Operations Director

hace 12 horas


Ciudad de México, Ciudad de México Indie campers A tiempo completo

Job Summary

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We are seeking an experienced Regional Operations Director to oversee the daily operations of Indie Campers stations within a geographical area. As part of our regional team, you will be responsible for driving customer satisfaction, operational results, and efficiency through high-standards for our operations.

Main Responsibilities

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  • Oversee day-to-day local operations execution and manage teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational efficiency.
  • Recruit, select, train, manage, motivate, develop, and retain local teams in your area from a regional office.
  • Participate in customer satisfaction related processes and own service recovery procedures to identify root-causes and corrective measures.
  • Workforce management, including scheduling, time tracking, and overtime reports, while guaranteeing adherence to local labour law guidelines and health and safety topics.
  • Collaborate with regional teams to remove operational blockers and lead projects related to operational expansion.
  • Responsible for P&L management of locations within the area and variable operational costs, identifying cost optimization initiatives and their effective deployment.

Requirements

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  • Background in Engineering, Business Management, or similar education.
  • At least 6 years of relevant experience, preferably in strategic operations consulting or finance-related positions.
  • Proven experience in managing operational teams with P&L ownership and direct control over operational financial performance on sustainable business models.
  • International experience, managed teams in more than one country is a plus.
  • Capacity to effectively communicate with all levels of the organisation and thrive under pressure.
  • Organised, analytical, and results-oriented, with fluent English language skills.

About Us

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Indie Campers is a leading provider of campervan rentals, offering customers a unique and adventurous travel experience. Our company values teamwork, innovation, and customer satisfaction.

Salary Range

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The estimated salary range for this position is between $80,000 and $120,000 per annum, depending on experience and qualifications.



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