Commerce Moderation Strategy Operations Program Manager
hace 1 mes
About the Role:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. As the Moderation Strategy Operations Program Manager, you will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery.
Responsibilities:
• Develop and execute strategies to enhance moderation quality and policy effectiveness.
• Utilize quality management tools to identify and address inefficiencies in moderation policies.
• Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
• Collaborate with QA market leaders and local teams to refine moderation processes and policies.
• Analyze complex data sets to identify trends, assess performance, and provide actionable insights.
• Validate and implement rejection labels and manage moderation penalties based on data analysis.
• Deeply understand and manage Partner, Listing, Content, and/or Intellectual Property Rights moderation guidelines.
• Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
• Initiate, lead, and guide small to medium-scale projects aimed at enhancing moderation efficiency and quality.
• Participate in large-scale projects to identify opportunities for improvement and provide business requirements (BRDs).
• Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies.
• Develop training materials and support moderation teams.
• Conduct risk assessments and develop action plans to mitigate identified risks.
• Ensure that moderation practices comply with local regulations and industry standards.
Qualifications:
• Bachelor's degree in Business Administration, Operations, Project Management, or a related field.
• Proficiency in English and Spanish is required.
• 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
• Proven experience in program or project management roles.
• Strong analytical skills with the ability to interpret complex data sets and trends.
• Excellent coordination and communication skills across multiple cross-functional teams.
About TikTok:
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
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