Business Intelligence Analyst
hace 3 semanas
**DiDi Global Inc. Overview**
We are the world's leading mobility technology platform, offering a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa. Our services include ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
**Our Mission**
We provide car owners, drivers, and delivery partners with flexible work and income opportunities. We strive to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
**Job Summary**
As a Business Intelligence Analyst - Customer Experience, you will be responsible for leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi's ridesharing business in Mexico.
**Key Responsibilities**
- Alert the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.
- Generate solid data-driven recommendations that lead to actions that impact our customer's experience.
- Design of reports and alerts to facilitate access to information for internal clients within the organization.
- Continuous adjustments to reporting for adapting to emerging business needs.
- Support Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.
- Train users about using reports to solve relevant business cases and promote data-driven decision making.
**Requirements**
Interested in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting).
- Preferred Background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines.
- Analysis and Synthesis skills.
- Result Oriented.
- Passion for Continuous Improvement.
- Passion for numbers.
- Strong business-sense.
- Communication and Team Work skills.
- Required: Excel, intermediate SQL, Plus: Python, R.
- Fluent English speaker.
**Compensation**
We offer a competitive salary of $80,000 per year, plus benefits.
**Why Join Us?**
We believe in diversity and inclusion. We are committed to building an inclusive and diverse team, and a workplace that is free from discrimination and harassment.
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