Business Intelligence Analyst

hace 3 semanas


Xico, México Didi Global A tiempo completo

**DiDi Global Inc. Overview**

We are the world's leading mobility technology platform, offering a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa. Our services include ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

**Our Mission**

We provide car owners, drivers, and delivery partners with flexible work and income opportunities. We strive to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

**Job Summary**

As a Business Intelligence Analyst - Customer Experience, you will be responsible for leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi's ridesharing business in Mexico.

**Key Responsibilities**

- Alert the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer-centric KPIs.

- Generate solid data-driven recommendations that lead to actions that impact our customer's experience.

- Design of reports and alerts to facilitate access to information for internal clients within the organization.

- Continuous adjustments to reporting for adapting to emerging business needs.

- Support Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.

- Train users about using reports to solve relevant business cases and promote data-driven decision making.

**Requirements**

Interested in roles providing data-driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting).

- Preferred Background: Bachelor of Engineering, Mathematics, Finance, Economics, and other affine disciplines.

- Analysis and Synthesis skills.

- Result Oriented.

- Passion for Continuous Improvement.

- Passion for numbers.

- Strong business-sense.

- Communication and Team Work skills.

- Required: Excel, intermediate SQL, Plus: Python, R.

- Fluent English speaker.

**Compensation**

We offer a competitive salary of $80,000 per year, plus benefits.

**Why Join Us?**

We believe in diversity and inclusion. We are committed to building an inclusive and diverse team, and a workplace that is free from discrimination and harassment.



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