Technical Support Specialist

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria's mission is to deliver service excellence and provide reliable remittance payment services worldwide. We are seeking a skilled Technical Support Specialist to join our global operations team.

As a key member of our team, you will provide first-level technical support to our agents, helping them resolve various questions and issues. You will be the face of our company, embracing our values of humility, openness, transparency, and a drive for success. To excel in this role, you must have excellent communication skills in English and Spanish, as well as experience in customer service. Key skills required include phone etiquette, data entry, attention to detail, and a positive attitude.

The ideal candidate will diagnose and resolve technical software issues presented by agents to ensure the operability of our Web System. Responsibilities include receiving incoming calls/chats, making outgoing calls, providing web support assistance, creating usernames and passwords, assigning authorized permissions, PC approval and registration, web site training, remote connection assistance, error reporting, and reviewing computer systems to verify requirements.

Our competitive salary package includes:

  • A minimum salary of $45,000 per annum
  • One month's Christmas bonus
  • 15 days' annual vacation
  • Life insurance
  • Food vouchers
  • Work-life balance

Ria values diversity and is an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.



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