Compliance Specialist
hace 7 días
DYADlaw, P.C. is a fast-growing law firm dedicated to supporting immigrants in achieving their American Dreams. Our team provides life-changing legal services with compassion and care.
Job Summary
We are seeking an organized and detail-oriented Compliance Specialist to ensure a seamless onboarding process for new clients. This role will focus on handling critical initial steps, such as explaining contracts, managing down payments and retainers, and ensuring all required documents are in place.
Key Responsibilities:
- Serve as the primary point of contact for new clients, conducting welcome calls, explaining case processes, retainer fees, down payments, and contract terms, and addressing any initial questions or concerns.
- Clearly explain contract terms, manage the iSign process or coordinate mailings, and follow up on signatures and financial transactions, ensuring timely completion of down payments and retainers.
- Assist clients in gathering required documents and providing a detailed explanation of the case process, timelines, and necessary steps involved in their case.
- Prepare and organize client case files in the firm's case management system, ensuring accurate documentation for attorneys and legal staff.
- Facilitate smooth transitions between clients and the legal team, fostering client confidence and ensuring they feel supported throughout the onboarding process.
- Bilingual Proficiency (English/Spanish)
- At least 1-2 years of experience in a customer service or client-facing role, preferably in a legal, healthcare, or service industry setting.
- Experience handling payments, retainers, and contract explanations is preferred, ensuring all financial and legal documentation is processed correctly.
- Familiarity with case management software and office technology, with a willingness to learn new tools as required.
- Ability to manage sensitive client information with confidentiality and care while maintaining a professional and compassionate demeanor.
The estimated salary for this position is $19,000 per year.
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