Digital Customer Engagement Manager
hace 4 semanas
About the Role
The Digital Customer Engagement Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.
Key Responsibilities
- Oversee the customer lifecycle from contract signing to renewal support
- Maintain customer satisfaction through issue mitigation and escalation management
- Help customers maximize the value of their partnership with SAP
- Manage technical and engagement aspects during customer lifecycle phases
- Collaborate with Project Leads and SAP Enterprise Cloud Services internal delivery teams
Requirements
- Engineering graduate with 7+ years of work experience as SAP technical consultant
- Excellent customer focus, networking, and relationship building skills
- Strong knowledge of IT Service Management, SAP Basis, and SAP Application
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We Win with Inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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